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More channels but same customer frustrations
Two in three customers say they have to repeat the same information across channels to the same organisationMore
Best Customer event...
Over 350 delegates attend first Customer Engagement Summit. View video, presentations...More
The Editor's Blog
Our first Mobile Customer Engagement Directors Forum on May 23 is a must attendMore
Enter the Customer Engagement Award, Final 27th June...
Here is your chance to enter brand new Customer Engagement Award and get national newspaper coverageMore
Webinar Recording:Mobile Customer Engagement
Mobile customer care….Its more than just an app plus Report from the Mobile World Congress.Access RecordingMore
Register Now for Upcoming Directors Forums
May 23 Mobile Customer Engagement, June 13 Customer Engagement in Financial Services, July 17 Customer Engagement in the Public SectorMore
Next Directors Forum
Upcoming Directors Forums & Events
- Customer Engagement in Financial Services, 13th June 2013
- Customer Engagement Award Final, 27th June 2013
- Customer Engagement in the Public Sector, 17th July 2013
- Employee & Customer Engagement, 19th September 2013
- Social Media Customer Engagement, 7th October 2013
- Omni Channel Customer Engagement, 24th October 2013
- Customer Engagement Summit 2013
25th November 2013
Editor's Tweets 
Customer Engagement TweetsFeatures & Reports
FEATURES : Social media and the customer service conundrum
FEATURES : How to avoid CRM ‘death by dodgy data’
FEATURES : Amazon CEO hit customer nail on head
FEATURES : The age of mobile analytics upon us
FEATURES : B2B customer engagement rules changing
FEATURES : KANA takes an holistic approach
FEATURES : B2B customer engagement needs rethink
FEATURES : Employees in sub Sahara ‘most engaged’
FEATURES : Beware the employee skills gap
Latest White Papers & Case Studies
WHITE PAPERS : Social Customer Experience
WHITE PAPERS : Listen to Your Customer
WHITE PAPERS : Making customer interaction analytics pay
WHITE PAPERS : Growing Professional Services Revenue during a recession
WHITE PAPERS : Tapping the Potential of Facebook Fan Pages
CASE STUDIES : How do your customer management strategies stack up?
CASE STUDIES : UK small businesses do not see customer engagement as a differentiator
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