This Directors Forum will highlight the key issues and challenges facing the much maligned financial services sector and its relationships with customers against a backdrop of continued difficult economic conditions. It will offer practical solutions to these challenges for a sector that. It will drill down to the core of the problems and help delegates find the best way forward.

Speakers todate include:

• Wells Fargo Bank
• First Direct
• RBS
• Nationwide Building Society
• Skipton Gallup Building Society
• Rapide
• Confirmit

Delegates will learn:

• The winning strategies that financial services organisations are employing to regain customer trust and loyalty
• What the regulatory changes aimed at ensuring the sector improves its customer service outcomes mean in practical terms
• What world class organisations are  achieving through implementation of customer centric strategies
• How to measure and quantify the business benefits of strategic and meaningful customer engagement strategies
• How to differentiate your organisation, win customer trust and gain competitive advantage
• What the future holds in a troubled business sector and what long term customer engagement strategies are needed to succeed.

Speaking opportunities:

Steve Hurst - steve@ictcomms.com

Sponsorship and other enquiries:

Chris Wood - chris@ictcomms.com  T: +44 (0) 1932 340367