This Directors Forum will highlight the key issues and challenges facing the much maligned financial services sector and its relationships with customers against a backdrop of continued difficult economic conditions. It will offer practical solutions to these challenges for a sector that. It will drill down to the core of the problems and help delegates find the best way forward.
Speakers todate include:
Wells Fargo Bank
Nationwide Building Society
Skipton Gallup Building Society
Delegates will learn:
The winning strategies that financial services organisations are employing to regain customer trust and loyalty
What the regulatory changes aimed at ensuring the sector improves its customer service outcomes mean in practical terms
What world class organisations are achieving through implementation of customer centric strategies
How to measure and quantify the business benefits of strategic and meaningful customer engagement strategies
How to differentiate your organisation, win customer trust and gain competitive advantage
What the future holds in a troubled business sector and what long term customer engagement strategies are needed to succeed.